Your Gateway to Building Stronger Connections and Driving Growth
For over a decade, SYSTERAL has been a trusted solution in delivering IT services across the globe. Building on this legacy, the Systeral Marketplace connects Managed Service Providers (MSPs), vendors, and clients in a unified, efficient, and scalable ecosystem. Designed to make IT service management and procurement easier, the Marketplace offers a smarter way to manage and deliver services.
Whether you’re an MSP expanding your reach, a client seeking reliable service providers, or a vendor looking for new opportunities, the SYSTERAL Marketplace provides the tools, expertise, and global network to help you succeed.
Delivering IT Excellence with the Global IT Marketplace
Simplify IT Service Delivery:
Centralise procurement, vendor management, and service delivery in one platform.
Leverage Global Expertise:
Benefit from over 15 years of experience and a network of hundreds of vetted service providers.
Enhance Efficiency:
Automate repetitive tasks and manage by exception with our integrated tools.
Foster Transparency:
Verified memberships create a trusted ecosystem for clients and vendors alike.
Reduce Costs:
Eliminate inefficiencies in traditional supply chains by working directly with end providers.
How the Systeral Marketplace Works
For Clients, Procuring Services:
The SYSTERAL Marketplace makes it easy to find and work with trusted vendors. Here’s how:
Global Access:
Paul AI Assistance:
Centralised Management:
Connect with a vetted network of IT vendors and service providers across 180+ countries.
Use Paul AI to gather pricing insights, match vendors to your needs, and simplify procurement.
Choose from assisted or managed services, where SYSTERAL handles pricing requests, vendor shortlisting, and service delivery.
Membership Options
Free Tier:
Limited tool access with SYSTERAL managing requests and shortlisting vendors.
Verified Tier (£995/year):
Access to vendors, enhanced tools, and greater visibility.
Verified Plus Tier (£1,850/year):
Priority support, maximum exposure, and exclusive access to premium features.
Features & Benefits for Clients
Feature/Benefit | Free Tier | Verified (£995/year) | Verified Plus (£1850/year) |
|---|---|---|---|
Access to Marketplace | Basic | Standard | Full |
Pricing Requests | Managed by SYSTERAL | Self-selection of vendors | Priority handling by vendors |
AI-Powered Pricing Tool (Paul AI) | Limited use | Fully enabled | Fully enabled, with early access to new features |
Vendor Selection Per Request | Managed by SYSTERAL | Up to 10 vendors | Up to 25 vendors |
Capability Matching (SmartMatch) | Yes | Yes | Yes |
Assisted/Managed Services Support | Yes | Yes | Yes |
Account Manager Support | Yes | Yes | Yes |
Vetting and Verification | Basic | Standard | Enhanced |
Master Service Agreement (MSA) | Yes | Yes | Yes |
Access to Training Resources | Yes | Yes | Yes |
Request and Enquiry Tracking | Limited | Full | Full |
Free SaaS Connectivity Subscription | No | 6 months | 12 months |
For Vendors: Delivering Services
The Marketplace empowers vendors to grow their business and secure opportunities. Here’s what you can expect:
Opportunities at Scale:
Work with a growing number of MSPs and enterprises worldwide.
Enhanced Visibility:
Verified and Verified Plus vendors are prioritised in search results and vendor matching.
SmartMatch Technology:
Automatically connect with clients based on your skills and capabilities.
Recognition and Growth:
Build your reputation with Platinum, Gold, or Silver status, awarded for consistent delivery and SLA compliance.
Features & Benefits for Vendors
Feature/Benefit | Free Tier | Verified (£995/year) | Verified Plus (£1,850/year) |
|---|---|---|---|
Visibility in Search Results | (SYSTERAL-facing only) | Shown (Enhanced visibility) | Shown (Highest priority placement) |
Access to Pricing Requests | Managed by SYSYERAL | Direct requests from clients | Priority requests from clients |
AI-Powered Pricing Tool (Paul AI) | Limited use | Enabled | Enabled, with early access to new features |
Capability Matching (SmartMatch) | Yes | Yes | Yes |
Vendor Profile Visibility | Hidden | Shown with company details | Shown with enhanced details |
Marketing Team Profile Review | Not included | Not included | Dedicated profile review and optimisation |
Access to New Features | No | No | Exclusive early access |
Platinum, Gold, Silver Vendor Status | No | Yes | Yes |
Free SaaS Connectivity Subscription | No | 6 months | 12 months |
Access to Training Resources | Yes | Yes | Yes |
Comprehensive Billing Tools | Yes | Yes | Yes |
Master Service Agreement (MSA) | Yes | Yes | Yes |
For Channel Providers: Dual Benefits with Transaction Fees
The SYSTERAL Marketplace is designed to cater to businesses that both provide and procure services. As a Channel Provider, you can seamlessly operate in both capacities under your membership tier. However, transaction fees apply for Channel Providers
Paul AI: Your Personal Guide to the Marketplace
At SYSTERAL, we believe in technology that empowers, not overwhelms. That’s why we created Paul AI—a tool designed to simplify how users navigate the Systeral Marketplace and maximise its features.
Paul AI is named in honour of Paul Fortune, our late Operations Manager, whose philosophy of “making the complex simple” continues to inspire our approach.
With Paul AI, you can:
Find the Right Partners Instantly:
Whether you’re a client or a vendor, Paul AI matches you with the most suitable opportunities based on your specific needs.
Access Pricing Insights:
Get real-time indicators of vendor pricing, service availability, and market trends to make informed decisions.
Simplify Requests:
Generate, customise, and send detailed pricing requests to matching suppliers with ease.
Navigate with Confidence:
Paul AI ensures you can find what you’re looking for quickly, without unnecessary complexity or confusion.
Learn and Adapt:
Paul AI evolves alongside the Marketplace, continuously improving to meet your needs.
Paul AI is more than just a tool—it’s a reflection of SYSTERAL'S commitment to making IT service management intuitive, efficient, and human-centred. Whether you’re exploring the Marketplace for the first time or managing ongoing projects, Paul AI is your trusted assistant every step of the way.